Q: What is "eSourcing Strategy for Suppliers?"

A: It is a 46-minute Adobe Flash presentation with audio that teaches suppliers the best way to participate in eSourcing reverse auctions. It presents concepts that are the same across most eSourcing products, not how to use a specific product. There is a short quiz at the end to test knowledge of the concepts presented. It also comes with a Quick Reference Guide that summarizes the concepts covered by the course. The course and Quick Reference Guide are available only in English at this time.

Q: How do I pay for the course?

A: You can pay by credit or debit card (Visa, MasterCard, American Express, or Discover). If you have a PayPal account, you can also pay by instant transfer or eCheck from your bank account. You do not need a PayPal account to pay by credit/debit card. We do not accept payment through invoice, check, or cash at this time.

Q: What happens when I buy the course?

A: After you buy the course, you will receive an email message from Ariba containing a hyperlink for downloading the course. Click the hyperlink to begin the downloading process. Save this email message in case you want to download the course again. You can download the course up to three times or up to 30 days after you purchase it. If you use anti-spam software, be sure it allows messages from "ariba.com" and "e-junkie.com."

Q: Is PayPal a secure service?

A: Yes. PayPal is used by millions of users to conduct payment activities without having to worry about fraud. PayPal uses advanced digital certificates to ensure that your payment information cannot be intercepted on the Internet. For more information on PayPal security, see https://www.paypal.com/cgi-bin/webscr?cmd=xpt/general/PayPalStaySafe-outside.

Q: What are the hardware requirements to play the course?

A: To play the course, you need one of the following computers:

Windows: Intel® Pentium® II 450 MHz or faster processor (or equivalent), 128 MB RAM
Macintosh: PowerPC® G3 500 MHz or faster processor
or Intel Core™ Duo 1.83 GHz or faster processor, 128 MB RAM

To purchase and download the course, you must also have a 56K or faster modem. After purchasing and downloading the course, you do not need a connection to the Internet. You must have speakers or headphones to hear the course audio.

Q: What are the software requirements to play the course?

A: The course is an Adobe Flash (.swf) file inside of a zipped archive (.zip) file. You must have an unzip utility, such as WinZip or Stuffit Expander, and Adobe Flash Player installed to view the course. Adobe Flash Player is installed within your Web browser.

Operating Systems: Windows® Vista, Windows XP, Windows 2000, Mac OS X 10.1 or later

Web Browsers: Windows: Internet Explorer 6.0 or later, Firefox 2.0 or later

Macintosh: Safari 1.x or later, Firefox 1.5 or later

You can download Stuffit Expander for free from http://www.stuffit.com/win/expander.

You can download Adobe Flash Player for free from http://www.adobe.com/products/flashplayer.

Q: What are the software requirements to view the Quick Reference Guide?

A: The Quick Reference Guide is an Adobe Acrobat (.pdf) file. You must have Adobe Reader installed to view the guide.

You can download Adobe Reader for free from http://www.adobe.com/products/acrobat/readstep2.html.

Q: How long does it take to download the course?

A: The course is 36 MB. With a 1.5-Mbps DSL or cable connection, it takes approximately 3 minutes 16 seconds to download.

To estimate the download time for your Internet connection, use the download-time calculator at http://www.t1shopper.com/tools/calculate/downloadcalculator.shtml.

Q: Can I view the course multiple times? Can I pause the course and come back to it later?

A: Yes. As long as you save the course on your computer, you can view it as many times as you like. You can also pause it and restart it as many times as you like. You might want to review the course just before you participate in an eSourcing event.

Q: Can I share the course with my coworkers?

A: Yes. You can share the course with your coworkers within your company. You cannot share the course outside of your company. The same restriction applies to the Quick Reference Guide that comes with the course.

Q: I forgot to save the course on my computer. Can I download it again?

A: Yes. You can download the course up to three times within 30 days after purchasing it. Use the link within the confirmation email message that was sent to you when you purchased the course. After three downloads or 30 days have elapsed, this link stops working.

Q: I purchased the course and stored it on my computer, but my computer crashed. Can I download it again after restoring my computer?

A. It depends. If you still have the confirmation email, you have not downloaded the course more then two times, and 30 days have not elapsed since your purchase, you can click the link in the email to download it again. Otherwise, you must purchase the course again.

Q: Do I automatically receive updates to the course?

A: No. If Ariba revises the course or the Quick Reference Guide, you do not receive an update.

Q: I purchased the course, but I cannot get it to play. Can I get a refund?

A: If you cannot get the course to play on any computer to which you have access, send email to edu.reg@ariba.com. In the email, mention the date you purchased the course, the problem you are experiencing, and that you would like a refund.

Q: Is there a money back guarantee?

A: No. Refunds are available only if you cannot play the course on your computer.

Q: Where can I get more information about running my own reverse auctions?

A: For more information about the Ariba Sourcing product, go to http://www.ariba.com/solutions/sourcing_overview.cfm. For information about using Ariba Managed Procurement Services to host an eSourcing auction, go to http://www.ariba.com/solutions/amps_overview.cfm.